Narragansett Bay Insurance Company can be reached by calling
Regular business hours:
- Monday - Friday: 8:30 AM - 4:30 PM
Claim Reporting Hotline: Report a “New” claim by calling 1-800-343-3375 (option 2, 1). Agents may fax the ACORD form to
401-721-0700 or via e-mail at .
Claim Inquiries: For existing claim inquiries, you may contact us at 1-800-343-3375 (option 2, 2) during our regular business hours of Monday - Friday: 8:30 AM - 4:30 PM or via e-mail at . Please fax additional claim documentation to 401-495-8959 (please include your claim number and/or policy number on any correspondence).
Policy Cancellation and/or Changes:
Please contact the agent of record for assistance on cancellations and changes.
Mortgage Information and/or Changes:
To request a change of mortgagee, loan numbers or proof of coverage (declaration page), please contact the agent of record.
Online Payment: You may pay your bill online by clicking Make a Payment. We accept Visa or MasterCard credit or debit cards, personal checking or savings accounts, and business checking accounts. For assistance on making a payment online or resetting your online payment password, please call 1-800-343-3375 (option 3) during our regular business hours of Monday - Friday: 8:30 AM - 4:30 PM.
If you are an employee or agent needing technical assistance - including website log in and password support, please call 1-877-NBIC-HELP (877-624-2435) during our regular business hours of Monday - Friday: 8:30 AM - 4:30 PM, or e-mail at .
"Very timely response with accommodating scheduling. Great telephone and email communications."